Refurbisher warranty is included in every purchase on Back Market. This warranty only covers defects and functionality issues. With our insurance plans, you can get full damage cover and other perks.

You can report your claim at the Evy portal within 5 working days of the date you became aware of the issue.

If you cancel your order within 30 days, you will receive a full refund of your insurance subscription if you haven’t used it.

No. Your contract ends without any action required on your side once the date of the end of your policy is reached.