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With BackUp, your devices can live their most freeing lives.
For the worry-free day to day
- Peace of mind
- Impactful
- No false promises
- At your service
Feeling cloudy?
We've got answers - with a chance of meatballs
What's the difference between refurbisher warranty and insurance?
Refurbisher warranty is included in every purchase on Back Market. This warranty only covers defects and functionality issues. With our insurance plans, you can get full damage cover and other perks.
How do I report a claim?
You can report your claim at the Evy portal within 5 working days of the date you became aware of the issue.
Can I cancel my insurance?
If you cancel your order within 30 days, you will receive a full refund of your insurance subscription if you haven’t used it.
Is my contract automatically renewed?
No. Your contract ends without any action required on your side once the date of the end of your policy is reached.
Buy your next device worry-free
The insurance policy is underwritten by Watford Insurance Company Europe Limited (Wice), Insurance company incorporated under the laws of Gibraltar, Registration n°112869, and managed by Tavistock (International) Ltd, Appointed Intermediary of Wice incorporated under the laws of Gibraltar, Registration n°123998.