Trade in

The professional refurbishers on our marketplace have wishlists of devices and the prices they’ll pay for them. Using your assessment, we match you with the highest offer out of the more than 250 refurbishers we work with.

​​Currently, you can trade in smartphones, tablets, MacBooks, headphones, earphones, speakers, and gaming consoles. This includes devices that have already been refurbished or repaired.

Delete your data and disconnect from all personal accounts (e.g. iCloud, Google), and take photos of your device from all angles before you pack it. Use a strong box that can comfortably fit your item and packing materials to wrap and position it securely so it can’t move inside the box. Tape up all seams and corners using strong tape. Take photos of your package from all angles. These come in handy if anything unexpected happens in transit or you receive a counteroffer from the refurbisher.

If you’re eligible for a free mailing kit, the label will come with it. Otherwise, print your free shipping label, stick it to your package, and take it to the shipping provider (their locations will be linked in your confirmation email).

Your price offer expires after 21 days. If you’ve missed the 21-day window, do another Trade-in assessment and accept the offer to get another prepaid shipping label. Note that since some time has passed, you may receive a different offer from a different seller.

Data is automatically deleted from devices traded in once they’ve been received by the refurbisher. But, you can also delete the data yourself before sending it in, if you prefer.

Log in to your personal Back Market account > "Trade-ins" > and enter your 8-digit Bank account number, sort code, and date of birth in the appropriate areas, and "Save". Once you’ve entered these details, you’ll receive payment for your trade-ins within 6 business days of the refurbisher sending it. 

Data is automatically deleted from devices by the refurbisher. Your phone will then be refurbished. If it’s in poor condition, it will be stripped for parts and then properly recycled.

Recycling is the next best choice after Trade-in. We’re working hard to launch our recycling program in your area. In the meantime, we recommend searching online for a local recycler who operates in environmentally responsible ways.