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Refurbished Samsung Galaxy S20 Ultra 5G's customer reviews

4.1/5

298 verified reviews in the last 12 months.

  • Z

    Zen G.

    Purchased on the 24 November 2023

    4.6/5

    My refurbished phone arrived the next day after I placed my order. The phone is in excellent condition and I transferred all the info/apps/contacts etc using the Smart Switch app in about 15-20 mins. I am extremely happy with the quality of the phone and the service I received.

    Reviewed in United Kingdom on 3 December 2023

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked - Dual-SIM
  • T

    Tolulope A.

    Purchased on the 21 November 2023

    4.8/5

    In a bid to gift my wife a birthday surprise, I ordered Samsung Galaxy S20 Ultra 5G 128GB for her, which she turned out not to like because it didn't meet her expectations. However, the phone was neat and nice except that the battery wasn't so great. I also expected the camera to be superb, being 108mp, but surprisingly, it didn't meet my expectations. As a result of this, I had to return the phone, and I must say the whole process was seamless and remarkable. My customer service experience was quite outstanding.

    Reviewed in United Kingdom on 1 December 2023

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked - Dual-SIM
  • M

    Mike M.

    Purchased on the 27 February 2024

    4.6/5

    Ordered Galaxy S20 Ultra 5G listed as excellent condition. Truly, there is not a mark on it. It arrived a day earlier than originally estimated and Backmarket kept me informed the whole way through the process. I've never bought a used phone before, and was a bit worried but I'd like to reassure anyone else that product quality and customer service are second to none.

    Reviewed in United Kingdom on 10 March 2024

    Galaxy S20 Ultra 5G 128GB - Grey - Unlocked
  • R

    Ray P.

    Purchased on the 29 July 2024

    4.9/5

    hi ordered an s20 samsung galaxy as we wanted to retain the sd card option. It arrived promptly. However the phone was still locked to Verison. The customer help team contacted the seller and the issue was sorted quickly. great value combined with geat service. Thanks

    Reviewed in United Kingdom on 18 August 2024

    Galaxy S20 Ultra 5G 128GB - Grey - Unlocked
  • E

    E S.

    Purchased on the 23 August 2023

    4.1/5

    Device arrived as described and had a normal life until it failed (Although this was as a result of aging, and was to be excepted eventually.) Returned under warranty (Screen is costly to fix so it is understandable) Didn't come with official cables, but they worked. The device was great and I recommend this seller, quick to respond and even offer refund past 30 days.

    Reviewed in United Kingdom on 1 July 2024

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked - Dual-SIM
  • P

    Paul C.

    Purchased on the 2 May 2024

    5/5

    this is the second phone i have ordered from this site and i am really pleased with the quality of the products i have bought i am pleased and i will use them again i would recommend this site to everyone if you want to save money then use Back market because you want be disappointed

    Reviewed in United Kingdom on 1 July 2024

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked - Dual-SIM
  • G

    Gareth K.

    Purchased on the 5 April 2024

    4.6/5

    Ordered the phone (Samsung S20 Ultra) delivered quicker than detailed on the confirmation by DPL - with tracking & packaged up so well for delivery. All working as expected copied the data from my old phone

    Reviewed in United Kingdom on 1 July 2024

    Galaxy S20 Ultra 5G 128GB - Grey - Unlocked
  • P

    Patricia B.

    Purchased on the 8 March 2024

    4.4/5

    The phone came as described. Excellent condition. I had problems with the phone losing signal from my service provider 3 I had to keep turning the sim off and back on to get a connection. I tried another sim from someone on Lebara and that worked with no issues. I changed my provider to Lebara and no issues since.

    Reviewed in United Kingdom on 1 July 2024

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked
  • G

    Gill D.

    Purchased on the 4 February 2024

    4.6/5

    Delivery was fast and without incident.The phone looked as good as new.For the first few days I had some issues with it- it wouldn't always unlock when I swiped the screen and I had to turn it off and on again to get it working. I was about to organise a return but then it seemed to settle and, touchwood, it's been absolutely fine since-no problems whatsoever. So, I'm very pleased.

    Reviewed in United Kingdom on 21 February 2024

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked - Dual-SIM
  • C

    Christopher lan P.

    Purchased on the 20 January 2024

    4.9/5

    So for my experience with this phone so far is really good.It arrived pretty quick, fully charged and in good order. It was really tidy in its appearance. Thank you Back market. I will order from you in the future.

    Reviewed in United Kingdom on 7 February 2024

    Galaxy S20 Ultra 5G 128GB - Black - Unlocked
See all 298 reviews

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Benefits of buying a refurbished Samsung Galaxy S20 Ultra


At Back Market, customers save up to 50% off compared to the price of new on certified refurbished Samsung Galaxy S20 Ultra models. The best part is, you don't have to sacrifice performance quality in order to save money; all refurbished devices on our marketplace have been fully reconditioned, cleaned, inspected and tested to the same standards as a new one. This is the biggest difference between buying a used or second hand Samsung Galaxy S20 Ultra compared to a refurbished one.

Buying a reconditioned Samsung Galaxy S20 Ultra is also an environmentally friendly option. A refurbished Samsung Galaxy S20 Ultra is often a second hand device that has been restored and updated to meet manufacturer standards, which means you'll be helping to keep old Samsung Galaxy S20 Ultras out of our landfills, reduce electronic waste, and minimise your carbon footprint.

 

Samsung S20 comparison: Samsung S20 FE, S20, S20+ or S20 Ultra 5G?

 

Where to find a cheap refurbished Samsung Galaxy S20 Ultra?


If you're looking for cheaper Samsung Galaxy S20 Ultra options and don't want to pay full price, you'll find the biggest selection, highest product quality and lowest prices on restored Samsung Galaxy S20 Ultra models at Back Market. That's because we specialise specifically in refurbished tech and take the time to carefully vet every seller on our marketplace to ensure customers are getting reliable devices that perform like-new. We have several refurbed Samsung Galaxy S20 Ultra in price ranges to fit almost anyone's budget.

Staying true to our brand, we're also a huge advocate for environmental change. In fact, at the beginning of 2023, we hit a milestone for preventing 1 million tons of carbon emission (CO2e) from entering the atmosphere. You can help contribute to a better circular economy when you shop Samsung Galaxy S20 Ultra deals on our platform. 

 

What to expect when buying a refurbished Samsung Galaxy S20 Ultra?


If you're a first time refurbished buyer, you might not be sure what to expect from your purchase. First, understand that your Samsung Galaxy S20 Ultra may have external cosmetic flaws depending on the condition you choose (Back Market offers devices of Fair, Good and Excellent quality). However, whatever the condition, any external blemishes will not affect the performance of your Samsung Galaxy S20 Ultra and you can expect your device to perform as if it were newly opened directly from the store.

You should also be confident that your Samsung Galaxy S20 Ultra is backed by a 1-year warranty, meaning in the rare case that any defects arise (outside of accidental damage) within 12 months of your delivery date, then you're entitled to your choice of a repair, replacement or reimbursement. 

 

Samsung Galaxy S20 Ultra warranty and return policy with Back Market


All Samsung Galaxy S20 Ultra purchases on Back Market come with free standard shipping, a 1-year warranty, and a 30-day money-back guarantee. We want to make sure you can shop with confidence and find the best Samsung Galaxy S20 Ultra for your needs at lower prices.

 

Samsung Galaxy S20 Ultra technical specifications

 

Samsung S20 Ultras represent some of the most high-end smartphones available today. You can tell by the price, of course, and also by features that few phones have. Throughout daily use, you can be sure that the smartphone will have no problem running intensive video games, apps or any tasks you need to perform. The Samsung Galaxy S20 Ultra was even named among the best Samsung Galaxy phones of 2022.

You can see all that when you look at these tech features:

  • 6.9-inch Dynamic AMOLED display
  • 7nm Exynos 990 processor
  • 12 GB or 16 GB RAM
  • 128 GB or 512 GB storage
  • 5000 mAh battery
  • On-display fingerprint sensor
  • Quad rear camera of 108 + 48 + 12 + 10 MP
  • 40 MP front camera
  • 5G ready

 

Samsung S20 Ultra sim free vs unlocked vs locked

 

The benefit of a Samsung S20 Ultra sim free (also called unlocked) is that it allows your device to work with more than just one network provider. Many networks often offer a mobile contract plus phone package when shopping with them, which we can consider a ""locked"" device. This can prove more costly than a sim free Samsung S20 Ultra would alone if you factor in interest and fees - plus you are bound to the same phone for a set period of time. Buying an unlocked device instead allows you the flexibility to upgrade or recycle your phone at any time, while still using the same mobile network.

 

What phones are similar to the Samsung Galaxy S20 Ultra?

 

Since this is such a premium, there are fewer smartphones to fairly compare it to. One option you have is the Galaxy S20, the S20 Ultra's little brother. It's also a reputable smartphone that doesn't disappoint and is priced a little more modestly. If you're more interested in Apple's smartphones, we'd advise you to consider the iPhone 11 Pro Max. Finally, Google's Pixel 4 XL is a smartphone that can easily keep up with the Samsung Galaxy S20 Ultra. If you are looking for a cheaper version of the S20 Ultra, then the Galaxy S20 FE would be something for you! Compare how the Samsung S20 Ultra stacks up against these phones with their technical specifications side-by-side to get a clearer understanding by using our phone comparison tool. We also have an honest comparison article looking at the Galaxy S20 Ultra Vs Galaxy S21 Ultra.

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