Customer reviews for Refurbished Dell XPS

It is more than what I expected. Just a few-very small scratches but very small. If you are hesitant to buy a refurbished laptop like I was, Back Market changed my mind I am very pleased with my purchase. Thank you for the service

The laptop was in excellent condition and arrived quickly. There was a good selection to choose from and the whole process was really easy. This was my first time purchasing a reconditioned laptop and I would definitely do so again from Back Market.

Woooo - I LOVE Backmarket! New Dell Inspiron worked out of the box - loaded with Windows 11 - seamless - the order arrived almost immediately - and for £250 it’s a great laptop for personal use - emails, net surfing and streaming videos😹😹👍🎉🎉 And for a device in fair condition it looks great / screen and keyboard are mint - one tiny flaw on outer case but for the price it’s what’s inside that counts and that’s guaranteed refurbished and that’s working just fine😹

Delighted with this Dell Latitude 5320 Laptop. If I hadn't been told refurbished, I would have taken as brand new. Works like a dream, why did I wait so long? My daughter recommended Back Market as she has used for her son's school work. I was so thrilled, my husband updated his tablet & equally delighted.

Excellent laptop in great condition. I was dissapointed the the refurbishment had not extended to turning on the TPM chip,. So not only was it not upgraded to windows11 but I had to work out what was needed, delve into the BIOS and start changing settings, before the upgrade was possible. Feels like that should be a standard part of preparing a laptop for sale in 2025. All good now though, and working well.

Let's start with the negatives as I always prefer the bad news first. Item arrived a bit dirty, lots of little fluff and dust on it. Should at least have been given a wipe before sending out! Secondly it had an Core i5 sticker on it! Almost packaged it back for a return then decided to put it on and see the specs just in case it was a mistake and it was. Laptop is Core i7 just as I ordered! Quite a silly mistake! Now that's out of the way, I want to say this will definitely not be my last time buying from Back Market! I'm so pleased with my purchase. Laptop is great!!! Delivery was fast with prompt information about status and item was well packaged to prevent any damage. Laptop is preforming marvellously and I'm really pleased with it! I was quite hesitant about buying a refurbished laptop but trusted Back Market(since I've bought phones from them in the past without complaints) and no regrets so far.

I couldn't figure out if I ordered a New laptop by error or not...the packaging was superb. I strongly recommend this refurbished lappy to anyone who wants to spend less but needs a very good quality lappy.

I ordered a Dell Precision 3581 from Back Market and so far I am very happy with my purchase. My laptop arrived promptly and it's condition was comparable with brand new. Everything works perfectly. It was a huge saving versus a new one and it's also great to have saved a lot of waste by choosing a refurbished product. Great experience - would definitely recommend!

Overall it was good, however I expected better quality based on the reviews I read on the BackMarket before buying. There is tear and wear at the top of the laptop so it looks used, also the rubber lines are missing at the bottom of the laptop and there is dent. Also when charging the ventilator is working very loudly and the laptop overheats so it might be a more significant issue in the future. But I'm not too sure whether this is my laptop specifically or all Dell Latitude 7400 are like that ?