Customer reviews for Refurbished iPhone XS Max

Phone is in good condition and delivery was very good. The top of the screen does flicker sometimes and the battery seems to have been replaced but provides a notification that something might be wrong with the battery or it isn’t an apple part. Holds battery fine though.

Phone was fine and working well. Customer care of the phone could have been better - later dispatch than mentioned, handset was a bit dirty (I had to clean fluff and “dirt” all round the camera and bottom of phone), and phone wasn’t factory reset. But otherwise, all good.

Phone was in pristine condition, with 100% Battery health. However, it would have been more assuring if the phone could have been shipped with a proper box, rather than a plastic sleeve. Overall a solid purchase.

I bought an iPhone X's max from back market .and to tell you the truth,it's the best decision I made. so nice battery life as expected Camera is good. thank you back market I will definitely come back to order

The phone itself is as expected for an excellent condition with hardly visible scratches and no dents. Battery life is 91% which is better than expected. Came with a charging cable. The only pitfall is it is coming without a box at all, which could cost the seller few quids only but complete the shape of a supposedly pristine condition.

Delivery was prompt and on time and the phones are in excellent shape and condition so far. Only bit is one of the phones came without its box which should not be for an excellent condition phone but anyway happy with my first purchase from back market

After accidentally getting my phone wet and watching it die, l was at a lost of what to do next, l didn’t want a new contract with a new phone, l turned to my daughter who suggested Back Market, l had heard about the company as l had since a advert on the tv in Spain, l went on your website and did a lot of research going back and forth with another company and l was amazed at what you offered and the prices, l could not believe the difference, but after 3 days of yes, no, yes , l decided to buy fro. You and l was not disappointed, phone arrived within 24 hours and was just as described, it was perfect, loaded everything on to it and l am so glad l choose Backmarket and would recommend them to anyone looking to buy a phone. Battery working. Phone on great condition absolutely amazing, great communication with the company. From now on this is the way l will buy a phone. Thank you

First time using Back Market, Paid for A grade phone, tbf was pretty good shape, could have done with the mic and speakers properly cleaning. For the extra money paid. As it’s a Christmas Present for my 10 year old daughter. So out of 10, I would give the phone quality 8 of 10, reason being. No box, not cleaned good enough, for the extra that I paid, I was expecting it properly cleaned, but the communication was good and arrived on time. The phone although not new was in good condition and the battery is above average consumption.

The phone arrived on time, when you said that it would, & was efficiently packed for safe delivery. The phone looked to be great and I have now charged it up ready to move info from my old phone onto the replacement. At the same time as buying the phone I had accepted the offer of a suitable protective cover to protect the phone as I had nothing of a suitable size to protect it in use. This came separately during the next week and then I found that it was too small to fit the XS Max and had come from another location. It had not occurred to me that you would offer for sale a cover that would not be designed to go with the phone being bought ! So full marks for the phone and please can you say how to return the small cover & exchange it for a max cover that fits the phone. Then I will be delighted with the purchase.