Really good phone in great condition... very happy and very happy to not be contributing to more phones being made...

Very good, but lack of human contact made process difficult

The phone was delivered in time and it has no scratch. I totally love it

perfect & quick

was brilliant at the start but then the battery wouldn't charge not happy now

Arrived on time and was wrapped properly. Phone was basically new.

Phone in excellent working order, better exterior condition than I expected and very fast delivery. Not the colour that I ordered (got a grey phone instead of black) and came with the wrong charging cable, but I guess when you need a phone quick those are minor issues.

I bought a cheap phone as I don't use it for much other than making calls, checking email etc. The phone does not always make calls and I have changed sim cards ruling this out as a cause. I find BackMarket awful to deal with due to not finding a way to speak to someone. I am not tech savvy and need personal support. I will never buy with them again as it is impossible for me to to talk to a person to support me through how to fix my issue.

Wrong tracking information was sent leading to uncertainty and stress when I saw it was delivered somewhere else. Right tracking sent and it arrived the next day. Wrong item was send (A6 not J6) which I will keep as I want to give it to my daughter tomorrow but it isn't what I expected or paid for. Disappointed with this experience of back market as have only had good experiences before.