Customer reviews for Refurbished Samsung Smartphones

4.3/5

103,649 verified reviews in the last 24 months.

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  • D

    Dimitar K.

    Purchased on the 11 April 2025

    Verified purchase
    5/5

    I recently purchased a Samsung Galaxy S23 Ultra from Back Market and wanted to share my experience. As someone looking for a high-end smartphone without paying full retail price, Back Market offered exactly what I needed. The ordering process was straightforward and user-friendly. The product listings clearly showed the condition of the device, included accessories, and warranty information. I appreciated the detailed grading system that helped me understand exactly what to expect from my "refurbished" purchase. My Samsung Galaxy S23 Ultra arrived well-packaged and in the condition described on the website. The phone functions perfectly - the powerful Snapdragon processor handles everything I throw at it, and the camera system (especially that 200MP main sensor) takes incredible photos. Battery life has been excellent, and the screen is flawless with no signs of previous use. What really stands out about Back Market is their commitment to sustainable tech. Knowing my purchase extended the life of a premium device while reducing electronic waste made me feel good about my decision. Their customer service was responsive when I had a question about delivery timing. The 12-month ...

    Reviewed in United Kingdom on 21 April 2025

    Galaxy S23 Ultra 1000GB - Beige - Unlocked
  • L

    Lynda C.

    Purchased on the 22 March 2025

    Verified purchase
    4.9/5

    I hadn't realised quite how bad my old phone had got. I ordered a refurbished Samsung Galaxy A54 unlocked- wow what a difference. The phone itself has NOT a mark on it, it literally looks like new! Straight out of the box I was really happy with my decision and my purchase, it was a revelation being my first time purchasing a mobile out of a contract ...... never going back, thank you Backmarket.

    Reviewed in United Kingdom on 7 April 2025

    Galaxy A54 128GB - Lime - Unlocked
  • J

    James H.

    Purchased on the 10 April 2025

    Verified purchase
    4.9/5

    I can't justify spending over a thousand pound on a phone so I decided to buy a refurbished galaxy s23 ultra, I paid extra for an immaculate screen but left the body as gently used. In all it cost me £415 and I must say the phone looks as if it's hardly ever been used, the screen is perfect and the body is also in perfect condition,not to mention the fast delivery. I will be ordering 1 again for the wife for her birthday.

    Reviewed in United Kingdom on 20 April 2025

    Galaxy S23 Ultra 512GB - Grey - Unlocked
  • A

    Aryon B.

    Purchased on the 4 April 2025

    Verified purchase
    4.9/5

    Brilliant. Ordered a galaxy s24 in fair condition and it arrived a day early with barely a scratch! If you are hesitating about refurbished phones, go for it. Got me £330 off vs brand new with a couple tiny marks on the screen you can only see with bright light and a few battery cycles down. Back market and this supplier have great standards.

    Reviewed in United Kingdom on 8 April 2025

    Galaxy S24 256GB - Purple - Unlocked
  • L

    Lisa A.

    Purchased on the 4 October 2024

    Verified purchase
    5/5

    So far, I’m loving my Galaxy A20e. I was a little skeptical buying refurbished (after being sorely disappointed a couple of times) and……was pleasantly surprised!! I would definitely recommend Back Market to anyone and everyone. Thank you Back Market…….great job. Order was dispatched in good time and delivered in the promised time frame. I’m happy.

    Reviewed in United Kingdom on 8 April 2025

    Galaxy A20e 32GB - Black - Unlocked
  • A

    Alistair M.

    Purchased on the 19 March 2025

    Verified purchase
    5/5

    I needed to replace my Motorola G8 Power with an affordable upgrade and came across Back Market, the selection in my price range for a suitable refurbished phone was excellent, and I chose the Samsung A16, 5G 128 GB (Black) it has the features that my Motorola didn't have, and the trade in was good and very quick, I am extremely satisfied with my upgrade and have recommended Back Market as a affordable solution.

    Reviewed in United Kingdom on 30 March 2025

    Galaxy A16 5G 128GB - Black - Unlocked
  • A

    Aidas A.

    Purchased on the 11 March 2025

    Verified purchase
    5/5

    I ordered samsung s21 ultra,and it comes in very good condition. There are no scratches on the phone at all. It works like a new one . I would recommend to everyone it's better to buy refurbished on a half price than pay full price at store for a new one.

    Reviewed in United Kingdom on 27 March 2025

    Galaxy S21 Ultra 5G 512GB - Black - Unlocked
  • T

    Terence E.

    Purchased on the 12 March 2025

    Verified purchase
    5/5

    I initially had some doubts about the wisdom of buying refurbished but now wouldn't hesitate to make a similar purchase. I opted for a Samsung ZFold 5 512Gb in condition described as Fair. The phone I received far exceeded my expectations. Refurbished by 4gadgets I couldn't honestly fault it. In terms of appearance and battery it was as good as new. I am quite a fussy person but in all honesty I couldn't see the difference between this refurbished model and a new one other than the price of course. I sincerely have no problem in recommending Back Market or 4gadgets to prospective purchasers. I will be back but I don't expect that to be very soon because I'm so pleased with my "new" phone.

    Reviewed in United Kingdom on 26 March 2025

    Galaxy Z Fold5 512GB - Blue - Unlocked
  • M

    Malika C.

    Purchased on the 28 November 2024

    Verified purchase
    4.8/5

    Very happy with my Samsung Galaxy S22. Delivery was quicker than expected & the condition of the refurbished phone is fantastic. Really enjoying my new phone. Will definitely consider BackMarket for other tech

    Reviewed in United Kingdom on 30 March 2025

    Galaxy S22 5G 256GB - Rose Gold - Unlocked
  • C

    Can wah L.

    Purchased on the 24 November 2024

    Verified purchase
    5/5

    Well this was my first purchase of a refurbished phone and my experience of Back Market has been faultless. I was tempted to get the Samsung Flip 5 months ago, but couldn't resist going for the Flip 6 when they got them in! Glad I waited and now I have the latest phone saving hundreds! From the prices on offer, quality of phone, superb delivery and packaging I fully recommend Back Market and will definitely use again when I want to spoil myself!

    Reviewed in United Kingdom on 9 April 2025

    Galaxy Z Flip6 512GB - Silver - Unlocked