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223 verified reviews in the last 24 months.
Ajuwon B.
Purchased on the 17 December 2024
Verified purchaseSo impressed with Back Market as a whole. An awesome customer service, great prices, spectacular refund procedure and like new items. Refurbished can’t be any better than this! Received my item yesterday and it’s exactly a new phone without the box. Thanks again back market! it’s 💯 percent rating for me 😃
Reviewed in United Kingdom on 22 April 2025
Nathan M.
Purchased on the 18 December 2024
Verified purchaseBest refurbished phone no scratches 100% battery and delivery came earlier than expected thank you for this device would recommend to everyone
Reviewed in United Kingdom on 21 April 2025
Chris H.
Purchased on the 5 February 2025
Verified purchaseThis was a really easy process, with a fast delivery of my new phone and simple, clear instructions for how to return my old one. I am yet to receive the money for that (only because this is an early review), however the amount offered was competitive. The phone I received was almost new to the extent it was still within the manufacturers one year warranty, and the battery barely had any cycles. Gone are the days of me buying new phones, I think.
Reviewed in United Kingdom on 17 April 2025
Dean D.
Purchased on the 22 February 2025
Verified purchaseReally impressed with the quality of the phone and the package in which it arrived in. Very professional and such a great service. The only issue I have is that I believed I was receiving and had paid for a Black Titanium version but that is not what arrived. It was actually natural titanium coloured - so I hope I did get the Excellent Quality version I paid for but just different coloured.
Reviewed in United Kingdom on 14 May 2025
Clement E.
Purchased on the 26 December 2024
Verified purchaseThe category description was “fair” but to be honest, I could not detect any difference from brand new. Super fast and secure delivery and the new phone is streets ahead of my old XR, which is going in for part exchange. This is the third phone from BackMarket as there’s no incentive to go anywhere else. Thanks guys !
Reviewed in United Kingdom on 6 May 2025
Elemi S.
Purchased on the 20 December 2024
Verified purchaseIf I have to write a long review, everything cannot be put down. So I will simply summarise my experience. I ordered an Iphone December 20 around 19:20. Playfully, phone got delivered the next day via DPD at 12:45. This speed was and is still unmatchable. Phone runs normal and performs excellently as would be expected. Battery health, of course 100%. First battery use, November 2024. Cycle count, 1, surprising. Needless to talk about cosmetic condition of phone as it is NEW: no single dent. About the colour: I think black titanium takes the lead for men as it appears mature and elegant. At a little above 900 quid, it was a great buy. Initially, I thought it was a scam given the above price, but when I checked to see I was in Backmarket’s app, I was confident to go for it.
Reviewed in United Kingdom on 30 April 2025
Nahyia A.
Purchased on the 27 April 2025
Verified purchaseI’m so happy with my iPhone 16 pro max; I got a new phone. The battery was at 100%. Thank you! Buy with confidence from Back market
Reviewed in United Kingdom on 14 May 2025
Siarah K.
Purchased on the 29 April 2025
Verified purchasePhone came in pristine condition as per the condition I opted for, the charging cable was a little short but otherwise all around good experience
Reviewed in United Kingdom on 11 May 2025
Daniel N.
Purchased on the 24 January 2025
Verified purchaseThe screen had a coupe of scratches on the top and the bottom but other than that everything’s Good
Reviewed in United Kingdom on 3 April 2025
Salifu M.
Purchased on the 31 January 2025
Verified purchaseDelivered early. Seems like new and battery condition is 100. Overall, am impressed but few scratches on the camera lenses.
Reviewed in United Kingdom on 3 April 2025