Customer reviews

4/5

582 verified reviews in the last 24 months.

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  • J

    Julie W.

    Purchased on the 2 March 2024

    Verified purchase
    5/5

    Really delighted with my lovely IPhone 13. It’s as good as a brand new one. Arrived quickly and well packaged. My first refurbished phone and I will buy again from Back Market when the time comes to trade it in. Hopefully not for a long time though.

    Reviewed in United Kingdom on 5 April 2025

    iPhone 13 256GB - Red - Unlocked
  • M

    Mwape M.

    Purchased on the 31 August 2024

    Verified purchase
    5/5

    I’ve been on a health programme for a chronic condition management and recently my old smart watch broke so I had to send it back to the manufacturer. I couldn’t afford to be without a watch, as this helps me keep track of my vitals. I didn’t realise Apple series 8 watches do so much! Very pleased with my watch, the quality and care put into refurbishing to such a high standard at Back Market is amazing and faultless! Wow! I’m very very pleased, thank you! The only downside to my new watch is that I have to charge it daily. I utilise oxygen and sleep oxygen facilities due to having lower than usual blood oxygen levels, which when they drop trigger pain. So that’s the only downside considering my old smart watch would last me a week, when using sleep oxygen monitoring also. Other than that, I love Back Market and I won’t be shopping elsewhere from now onwards.

    Reviewed in United Kingdom on 17 April 2025

    Apple Watch Series 8 (2022) GPS + Cellular 41 mm - Aluminium Starlight - Sport band Starlight
  • I

    Ishan P.

    Purchased on the 25 August 2024

    Verified purchase
    4.9/5

    The phone was delivered on time and in recycled packaging as stated. It is in great condition and as advertised. Just started using it yesterday. This is my first purchase of a refurbished device and was little skeptical, till I got the device in my hands. This is a great initiative and you have got a life long, loyal customer in me. Well done Back Market and thank you.

    Reviewed in United Kingdom on 1 April 2025

    Galaxy Note20 256GB - Bronze - Unlocked
  • C

    Christine K.

    Purchased on the 5 August 2024

    Verified purchase
    5/5

    I’m very pleased with the phone. It has taken a while to find my way around the iPhone as I’ve never had one before. The ordering was easy, the phone’s condition was as stated, delivery was quick and well packaged. Trading in an old phone was also very easy to do. I would highly recommend this company for a reconditioned phone.

    Reviewed in United Kingdom on 20 April 2025

    iPhone SE (2022) 64GB - Midnight - Unlocked
  • S

    Shreyash H.

    Purchased on the 7 August 2024

    Verified purchase
    4.9/5

    Got an amazing device which feels absolutely new and not at all refurbished. Happy to receive it with 87% battery health and a complimentary screen protector attached! Definitely gonna recommend backmarket.

    Reviewed in United Kingdom on 10 April 2025

    iPhone 12 mini 64GB - Green - Unlocked
  • K

    Katie M.

    Purchased on the 22 December 2023

    Verified purchase
    5/5

    My new (yes new, not one mark it's in perfect condition) phone is perfect. I was a bit nervous buying refurbished phone but my sister directed me to here and her phone was good. I bought this one a Thursday early hours and it was delivered Friday the next day. Even though I was supposed to wait 8 more days (Christmas period). I will not go back to buying new again, I'll be on here.

    Reviewed in United Kingdom on 26 March 2025

    Google Pixel 7 Pro 128GB - Black - Unlocked
  • D

    Daphne M.

    Purchased on the 12 September 2024

    Verified purchase
    4.8/5

    Good service from Black Market. Love the watch, it makes me laugh, it tells you when the enviroment is too loud, and recently had a panic attack when it was seperated from my iphone. Only downside could do with more numbers in the dial.

    Reviewed in United Kingdom on 12 April 2025

    Apple Watch Series 8 (2022) GPS + Cellular 41 mm - Aluminium Silver - Sport band White
  • W

    William D.

    Purchased on the 16 October 2024

    Verified purchase
    4.6/5

    Visual condition is really good. A few minor scratches on the bottom edge of the case. Battery condition is borderline at 84%. Backmarket states minimum 85% but I can’t be bothered to return for 1%. Otherwise very happy

    Reviewed in United Kingdom on 20 April 2025

    Apple Watch Series 5 (2019) GPS 40 mm - Aluminium Space Gray - Sport band Black
  • K

    Kim L.

    Purchased on the 12 October 2024

    Verified purchase
    4.8/5

    Easy shopping on the website, delivery etc. The phone was in as-new condition as far as I can see i.e. grade 'A' as stated in the advert and the battery life was as stated too, so the adverts and sellers seem reliable too. All in all I would recommend Back Market. I'll be back in a few years!!

    Reviewed in United Kingdom on 28 April 2025

    iPhone 11 128GB - Purple - Unlocked
  • S

    Sheryl W.

    Purchased on the 2 April 2024

    Verified purchase
    5/5

    I’ve had a phone from Back Market before so I had no qualms about using them again. I ordered a “good” white iPhone 12 for my daughter’s birthday and I wasn’t disappointed. Should have been marked as “excellent “ as the condition of the phone was excellent!! Daughter is very happy with it. I would 100% get my next phone from Back Market. 😊

    Reviewed in United Kingdom on 3 April 2025

    iPhone 12 128GB - White - Unlocked