Customer reviews

Really impressed with the simple and quality of the price and product description, absolutely brilliant and trustworthy. Chose the exceptional and no scrapes bumps or anything - well done Backmarket! A new leader in refurbished - I’ll be back.

Generally excellent, with phones looking like new in their original packaging etc. However the Iphone 11 whilst in great condition did not come in a box (the item was intended as a gift). Not a big deal but would be good to know in advance.

I’m really pleased with my refurbished iPhone 11 from Back Market. It arrived quickly and was in excellent condition. It’s the second item I’ve bought from there and is definitely recommend them.

Ok so I got the iPhone 12 128G Blue in the Excellent condition. I was happy with the purchase overall. The phone came in pristine condition, no scratches or marks at all. I’d say the only downside was the battery runs out quick but that’s just because of the battery health in the phone. Regardless of this, I’m very happy with the purchase. It came very quick too, within 2 days of ordering it.

Was skeptical about this site but i’m so so happy. Ordered a iphone 14 in “good” condition and it came perfect , no visible scratches and battery health on 100%. If your trying to pick between buying the iphone 13 and 14 buy the 13 to save money because there is not much difference between them at all! But honestly if you’re indecisive like me , buy from this site !!! much better than buying phones from new thank you :))

Bought two Samsung's over 5 months, I'm normally the first to complain but we'll played BACK MARKET, 100% satasfied with service and the quality of refurbished phones is excellent. Definitely recommend as it's hard to find a business this honest and upfront, I will be back for future phones. Im very impressed, dont lose your quality. Abby, Blackpool 2023.

My second order with Back Market. Excellent easy transaction, quick delivery and Iphone as described. Highly recommended site for refurbished phones.

Seller was no longer available when mobile had to be return for repair under guarantee however, Back Market gave me a full refund which was good service. My only complaint was the whole process took about 2 weeks.

The phone I received arrived very quickly and whilst was specified as "very good" condition it was totally flawless - looked as if it was straight from the box. I have used Back Market on a number of occasions and have never had any problem.