Customer reviews

The phone looks absolutely new, with no sign of any scratches or any visible damage. I ordered an excellent quality, but after a week now used, it seems the battery doesn't keep long enough, unfortunately, and I'm not using all day, I checking my emails and messages and some phone calls. also, the phone, after turning on the first time, was set on the Russian language.

I purchased a replacement Galaxy S9, after having mine for the best part of 5 years it started having issues unlocking and the screen was starting to develop green lines, as I dont need an all singing and dancing phone as I don't use the features anyway other than whatsapp and Googlemaps I thought I would just get another S9 so I could keep my case and stuff, I opted for the slightly more expensive option and selected the "Excellent" condition version, it truely was excellent, not a scratch in sight, battery life is good as well still, would buy from here again and to be honest probably would not go back to O2 after this experience as the contracts cost a fortune and I don't need a new phone that I am paying for a bunch of new stuff I wouldnt use anyway.

Recently purchased my iPhone 14 pro from back maras advertised in excellent condition service was excellent and will have no problems using this company again and look forward to doing business with them very soon

Had worries about buying a second hand phone (as most of us do) but I would genuinely buy from this company again! The phone came quickly, in perfect condition, and worked exactly like a new phone!! They helped me with any enquires I had and were extremely friendly all the way through!! Thank you for a great experience :)

This was an awesome purchase. Phone is almost like new. Super minor scratches, you'd need to squint to see. Not sure what I was expecting, but it came in a box with bubble wrap, so don't expected a box. To be fair I got this for a little under £300 when it goes new for almost a £1000. Nothing wrong, just a good bargain. Took about 3ish days to arrive. All in all 10/10 experience would definitely buy again, maybe in 4 years I can get the Pixel 9 pro.

Excellent way to buy your phone or any tech for that matter. Great price and great condition. I also bought a refurbished laptop a week later and just as happy with that too.

This is the first time I have used Black Market - it's the first time I've bought a refurb phone! I ordered with my fingers firmly crossed but have been very pleasantly surprised. The phone looks unused and is in perfect (to my eyes) condition. The price was good and delivery within 24hrs! I am hoping it lasts as long as my last Samsung has (5 years!). I would definitely recommend this company and would use again. I can see why they have so many excellent reviews. Thank you :)

Honestly a great phone and a great price. Exactly what it said on the page. No visible scratches at all its like new (Excellent condition). Will continue to use BackMarket in the future!

For a very Tech person, friends are always amazed that I was still on iPhone 7 and that being one I had repaired a couple of times. I have PC's, Laptops, an iPad a couple of DSLR's though, so I just really need it to handle on-the-move communication. When it finally died I think they thought I was finally ready for the big upgrade, and I did, to iPhone 8. I have to say that I am delighted with the phone, it does everything I need it too and arrived in pristine condition which also being just a little OCD with such things was very important to me. Combined with an easy transaction and great communication you can consider me a Back Market convert.